BEV and PHEV are you charged and ready or left behind? illusive
PHEV, the illusive sale I will start this article by saying that it is based in Canada for governmental references, […]
Workshop management
In all my years of experience working with dealers around the world, this is the one role that varies from […]
Playbooks, why they fail
As your business is constantly changing, having a rigid process book, otherwise known as a “playbook” is not going to […]
Workshop Equipment: What You Need to Know
Let’s talk equipment! Not the most exciting topic for a lot of people, but there are things you need to […]
Checking what you do
We touched on this topic in another article titled “fixed ops the granular details”, but I really want to start […]
A much-needed spotlight on lighting
Let’s talk about lighting! This might seem like a straight-forward topic, but there’s far more to it for both your […]
Fixed ops, the granular details
Over the years, I’ve encountered many general management executives at dealerships that are astute, smart and focused. The trouble is, l rarely see this focus aimed […]
Facility – the importance of process-driven design
One of the most underrated topics in the automotive industry is the facility, its planning, construction and use. This is paramount […]
After-sales in automotive; a customer guide.
Why this guide? A car is a car, right? It’s a little more complicated than that. The automobile is very likely the most […]
