BEV and PHEV are you charged and ready or left behind? illusive
PHEV, the illusive sale I will start this article by saying that it is based in Canada for governmental references, but can be applied worldwide. In this article, we give a few tips and ideas on how to capture and sell BEV models and talk a little about PHEV sales in your store. Dennis Desrosiers […]
Workshop management
In all my years of experience working with dealers around the world, this is the one role that varies from shop to shop regardless the country. Depending on the shop you may have a tower operator or a workshop foreman, a workshop manager or a technician supervisor… the list could go on there are so […]
Playbooks, why they fail
As your business is constantly changing, having a rigid process book, otherwise known as a “playbook” is not going to work for you. What will work is a defined framework for your staff to work within and support your customers’ needs. This article talks about the “how to” and some tips for writing an […]
Workshop Equipment: What You Need to Know
Let’s talk equipment! Not the most exciting topic for a lot of people, but there are things you need to know to … Having the right equipment in your shop can not only mean more efficient working but also is safer. All of this leads to giving your team the best possibility of doing the […]
Checking what you do
We touched on this topic in another article titled “fixed ops the granular details”, but I really want to start to go a little deeper into the reason and the process of checking yourself. In most cases, what we believe to be going on is not exactly accurate. We can take that from any facet […]
A much-needed spotlight on lighting
Let’s talk about lighting! This might seem like a straight-forward topic, but there’s far more to it for both your facility and your operations than simply flicking a switch. As a young mechanic I worked in some very poorly lit workshops. Looking back, I remember walking outside to get the next car and feeling instant […]
Fixed ops, the granular details
Over the years, I’ve encountered many general management executives at dealerships that are astute, smart and focused. The trouble is, l rarely see this focus aimed at fixed operations. Of course there are multiple facets to running a dealership, and as most general managers come from a sales background, it’s not surprising parts and service can seem daunting and as a result, pushed to the background. Yet when car […]
Facility – the importance of process-driven design
One of the most underrated topics in the automotive industry is the facility, its planning, construction and use. This is paramount to the success of your business. If you’ve thought about building or renovating a facility, read on. We’ve all been there, in dealers that somehow feel awkward and maybe a little chaotic with people rushing around frantically. In most cases this […]
After-sales in automotive; a customer guide.
Why this guide? A car is a car, right? It’s a little more complicated than that. The automobile is very likely the most complex machine you come in contact with on a daily basis. These machines have upwards of 30,000 individual parts. By comparison, the human body has 206 bones. Your car also has up to and some 100 or so electronic controllers and computers. The number […]