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BEV and PHEV are you charged and ready or left behind? illusive

PHEV, the illusive sale I will start this article by saying that it is based in Canada for governmental references,

Workshop management

In all my years of experience working with dealers around the world, this is the one role that varies from

Playbooks, why they fail

As your business is constantly changing, having a rigid process book, otherwise known as a “playbook” is not going to

Workshop Equipment: What You Need to Know

Let’s talk equipment! Not the most exciting topic for a lot of people, but there are things you need to

Checking what you do

We touched on this topic in another article titled “fixed ops the granular details”, but I really want to start

A much-needed spotlight on lighting

Let’s talk about lighting! This might seem like a straight-forward topic, but there’s far more to it for both your

Fixed ops, the granular details

Over the years, I’ve encountered many general management executives at dealerships that are astute, smart and focused. The trouble is, l rarely see this focus aimed

Facility – the importance of process-driven design

One of the most underrated topics in the automotive industry is the facility, its planning, construction and use. This is paramount

After-sales in automotive; a customer guide.

Why this guide? A car is a car, right? It’s a little more complicated than that. The automobile is very likely the most

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