A much-needed spotlight on lighting

Let’s talk about lighting! This might seem like a straight-forward topic, but there’s far more to it for both your facility and your operations than simply flicking a switch. As a young mechanic I worked in some very poorly lit workshops. Looking back, I remember walking outside to get the next car and feeling instant […]

Fixed ops, the granular details

Over the years, I’ve encountered many general management executives at dealerships that are astute, smart and focused. The trouble is, l rarely see this focus aimed at fixed operations.    Of course there are multiple facets to running a dealership, and as most general managers come from a sales background, it’s not surprising parts and service can seem daunting and as a result, pushed to the background.     Yet when car […]

Facility – the importance of process-driven design

One of the most underrated topics in the automotive industry is the facility, its planning, construction and use. This is paramount to the success of your business. If you’ve thought about building or renovating a facility, read on.   We’ve all been there, in dealers that somehow feel awkward and maybe a little chaotic with people rushing around frantically. In most cases this […]

After-sales in automotive; a customer guide.

Why this guide? A car is a car, right? It’s a little more complicated than that. The automobile is very likely the most complex machine you come in contact with on a daily basis.     These machines have upwards of 30,000 individual parts. By comparison, the human body has 206 bones. Your car also has up to and some 100 or so electronic controllers and computers. The number […]