BEV and PHEV are you charged and ready or left behind? illusive

PHEV, the illusive sale  I will start this article by saying that it is based in Canada for governmental references, but can be applied worldwide. In this article, we give a few tips and ideas  on how to capture and sell BEV models and talk a little about PHEV sales in your store. Dennis Desrosiers […]

Workshop management

In all my years of experience working with dealers around the world, this is the one role that varies from shop to shop regardless the country. Depending on the shop you may have a tower operator  or a workshop foreman, a workshop manager or a technician supervisor… the list could go on there are so […]

Playbooks, why they fail

As your business is constantly changing, having a rigid process book, otherwise known as a “playbook” is not going to work for you.   What will work is a defined framework for your staff to work within and support your customers’ needs. This article talks about the “how to” and some tips for writing an […]

Checking what you do

We touched on this topic in another article titled “fixed ops the granular details”, but I really want to start to go a little deeper into the reason and the process of checking yourself. In most cases, what we believe to be going on is not exactly accurate. We can take that from any facet […]

Fixed ops, the granular details

Over the years, I’ve encountered many general management executives at dealerships that are astute, smart and focused. The trouble is, l rarely see this focus aimed at fixed operations.    Of course there are multiple facets to running a dealership, and as most general managers come from a sales background, it’s not surprising parts and service can seem daunting and as a result, pushed to the background.     Yet when car […]